CX drives business growth
How a focus on customer experience drives business growth

Have you ever thought about the journey a customer goes on when they do business with you? According to business experts, customer experience (sometimes known as CX ‘for short’) is set to overtake price, product and even branding as the main arena where the battle for top spot in the marketplace will be won. Studies […]

Cost benefit analysis help you weight up the option
Using cost benefit analysis to make solid investment decisions for your business

The adage is true: you must spend money to make money. It’s a red-letter day when your business is profitable enough that you can start investing in its growth. But in my time as a business coach I have seen many business owners struggle to work out the best way to invest this resource; often […]

should you buy a company car for your business
Offering your team a company car: is it the right decision for your business?

As a business coach, I am seeing increasing numbers of business owners grappling with whether not to offer their team the use of a company car. There are a few reasons you might consider offering access to a work vehicle to an employee, including: It can help them do their job more effectively – especially […]

Take control of SEO management
Managing your SEO like a Pro: how taking the wheel protects your investment

SEO. One of those mysterious tech TLAs (Three Letter Acronyms).   As a business coach, whenever I discuss outsourcing search engine optimisation (SEO) with my clients, I always find myself equating it with sending your car off to the mechanic; you may be left wondering “The bill was big but did they really do anything?”. […]

Security of Payments Act for small business
Keep the cash flowing in your trades business with the Security of Payment Act

As a business coach I have seen one challenge come up more frequently than any other for our coaching clients working in the building and construction industry: dealing with payment disputes. Late or unpaid invoices cause more than just headaches for those running a business. Payment disputes have a significant negative impact on a business […]